Viking has a tiered approach for how early one can sign up for excursions. The folks in the most expensive cabin can sign up before folks in cabins that are cheaper.
Our cabin wasn’t the least expensive cabin available but it had the same time-frame as the least expensive cabin.
I logged in and was at the excursion page the instant I could sign up and I still couldn’t get our top two excursions- “Inuit Storytelling” for me and the “Sisimiut Mountain Hike” for Tibor.
Complications arose when I had the “Inuit Storytelling” excursion in my cart and entered the payment information and clicked “process payment”. The Viking site reported an error saying my payment information was incorrectly entered and required me to wait for up to 5 minutes before I could try again. I tried again and double and triple checked the payment info was entered correctly but the same error occurred with the same wait time.
Finally I went back to the beginning and noticed that no more openings were available for “Inuit Storytelling” even tho it was in my cart. I figure someone else had purchased the excursion that was in my cart and there were no more openings available for that excursion when I actually pressed the “process payment” button. The Viking error message incorrectly said it was a payment info error rather than noting the excursion was no longer available.
The same error sequence occurred when I tried to purchase the “Sisimiut Mountain Hike” for Tibor.
My next excursion ‘purchase’ failed with an error “you haven’t paid your final payment yet so you can’t book any excursions”. I called Viking and they said my payment was declined and I hadn’t paid for my excursion! I gave them the same payment info I had entered every time and they were able to process it and sign me up for the excursion.
By now I was pretty frustrated but stuck with the process and managed to signup for other excursions that we were interested in.
Two days later I received an automated email from Viking noting that an excursion time had changed. There wasn’t enough info in the email to determine which excursion had changed so I checked all the excursions we had signed up for and the timings were the same BUT I did notice that there were more openings available. I successfully signed up for a number of additional excursions, including “Inuit Storytelling” for me but Tibor’s “Sisimiut Mountain Hike” was still unavailable. We got the “Greenlandic Taste & Tales at SØMA” for Tibor instead.
We did decide not to take the submarine excursion- it sure looked tempting but was too pricey for us. Shortly after we signed up for the Greenland excursions, Tibor got an email reporting a Greenland shark can live up to 800 years but we didn’t change our mind about the submarine- figured we’d never see the shark anyway!
